Meet the People Behind Houlden
THE HOULDEN TEAM
A dedicated team committed to supporting, inspiring and connecting our community of Jewellers of Excellence.
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BOARD OF DIRECTORS
Managing Director
Denise McLaughlin
Houlden
Finance Director
Dominic Wakefield
Wakefields
Non Executive Director
Colin McCormack
Laings
Non Executive Director
James Rice
Hugh Rice
Non Executive Director
Nick Horsfall
Lister Horsfall
OPERATIONS TEAM
Head of Marketing & Communications
Kat Campbell
Kat is responsible for the overall marketing and communication strategy of Houlden and oversees the communication channels in line with our brand identity. She promotes the Houlden ethos and accomplishments internally via our company communication channels, and via our app, web, email, print, social media and externally via trade and industry publications. Kat is part of the Houlden Executive team.
Marketing & Communications Officer
Louise Cullen
Louise ensures all content on the app, social media and website, in addition to articles and emails, reflect the vision and values of Houlden and are in line with the Houlden brand strategy. She is responsible for improving and sustaining engagement levels across Houlden platforms and for producing collateral for the two Houlden events.
Event Lead
Anna Bavington
Anna is responsible for planning, coordinating and executing various events including our bi-annual Leaders in Luxury events which showcase the brand’s products and enhance its visibility. Anna’s role also involves developing and implementing event strategies which align with the brand’s goals.
Office Manager
Annette Rowan
Annette is responsible for ensuring the smooth running of the Houlden office on a day-to-day basis, managing office administration and facilities. She is primary contact and processor for all importation, hallmarking and stock requirements for Houlden Members and Supplier Partners. She is also involved with the planning and administration of the two annual Houlden events and developing relationships with our valued Suppliers.
Supply Chain Manager
India Macdonald
India supports our purchasing operations within the supply chain. She assists in sourcing products, ensuring timely and cost-effective procurement, and helps maintain strong partnerships with our key Supplier Partners. India’s role is pivotal in contributing our goal of delivering a high quality product and service offering to Houlden Members while ensuring an efficient supply chain.
Learning & Development Lead
Rachel Crummey
Rachel is responsible for developing engaging online, face-to-face and virtual learning opportunities that support Houlden Members, Supplier Partners and their teams. Rachel’s role involves building strong relationships across the membership, driving engagement with the People Academy, coordinating training programmes, and analysing platform usage including performance.
FINANCE TEAM
Head of Finance
Fiona Williamson
Fiona is responsible for the day-to-day supervision of the finance function so the team can provide a first-class service to Members and Supplier Partners. She is also responsible for managing the financial strategy and production of all required financial information for the MD, Finance Director, and Board of Directors. Fiona is part of the Houlden Executive team.
Accounts Assistant
Susan Doyle
Susan maintains an efficient and accurate finance function by assisting the Finance team with accounting duties which include processing invoices, credit notes, payments, and statement reconciliations. She is also responsible for preparing information in accordance with the Houlden month end procedure.
