Kat is responsible for the overall marketing and communication strategy of Houlden and oversees the communication channels in line with our brand identity.   She promotes the Houlden ethos and accomplishments internally via our company communication channels, and via our app, web, email, print, social media and externally via trade and industry publications.  Kat is part of the Houlden Executive team.

Louise ensures all content on the app, social media and website, in addition to articles and emails, reflect the vision and values of Houlden and are in line with the Houlden brand strategy.  She is responsible for improving and sustaining engagement levels across Houlden platforms and for producing collateral for the two Houlden events.

Anna supports the Jewellers of Excellence online training platform, engaging with Members including serving as the first point of contact and driving its strategic development. Anna gathers and analyses data to produce regular performance reports, facilitates Member discussion groups, and collaborates with Supplier Partners to create valuable training content, ensuring strong Member engagement and platform growth. She also manages the Houlden CRM system, app and website, while supporting digital communications and providing essential administrative support across all departments.

Annette is responsible for ensuring the smooth running of the Houlden office on a day-to-day basis, managing office administration and facilities. She is primary contact and processor for all importation, hallmarking and stock requirements for Houlden Members and Supplier Partners. She is also involved with the planning and administration of the two annual Houlden events and developing relationships with our valued Suppliers.

India supports our purchasing operations within the supply chain. She assists in sourcing products, ensuring timely and cost-effective procurement, and helps maintain strong partnerships with our key Supplier Partners. India’s role is pivotal in contributing our goal of delivering a high quality product and service offering to Houlden Members while ensuring an efficient supply chain.