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Coming together was our beginning.

Staying together keeps us connected.

Working together will be our success.


As a result of recent individual Government restrictions, we have outlined below the status of all our Members’ stores by country.  We recommend that suppliers contact retailers before sending any stock.  Updated 06.01.21.

England – Stores are closed

Ireland – Stores are closed

Northern Ireland – Stores are closed

Scotland – Stores are closed

Wales – Stores are closed

Houlden continues to offer our full package of core support services although we are currently not at full staffing levels.  Our team operates in a safe, controlled environment with an extensive plan in place to gradually introduce a return to normality when the time is right.

Rest assured Houlden will continue to provide the high-level service you are accustomed to and we have experienced incredible support from our valued Members and Supplier Partners throughout this crisis, for which we are extremely grateful.

Please continue to check our website for regular updates and we look forward to the time when connecting in person again is both practical and appropriate.

In the meantime, please stay safe.



Houlden Jewellers is a premium consortium in the UK and Ireland that provide a 31-strong community of independent, luxury jewellers with advice and support in networking, buying, training, business services and marketing support.  Those that are part of the Houlden family are given the resources and opportunities to increase their margins and improve their bottom line.
Ethnical trading policy

Operating ethically builds consumer confidence in our product and business, supports our stakeholder relationships and helps us to achieve our long term development goals. It is our commitment to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large.

Gold sourcing

Responsible mining is important and we aim to ensure that our gold and metals come from suppliers that meet the highest human rights, social, and environmental criteria. We achieve this by using reputable and fully recognised responsible suppliers.


We believe that a business should protect, and where possible, improve the environment, promote sustainable development and prevent the wasteful use of natural resources. We expect our business partners to comply with all current local environmental laws and regulations. Additionally, we encourage our suppliers to promote responsible environmental practices.


The CEO has been designated as the director responsible for ensuring that the company adhere to our Ethical Trading policy, and reports to the Board on a regular basis.

Supply chain

Our Company has a zero-tolerance policy toward conflict diamonds. All suppliers must comply with the Kimberly Process. We will not knowingly purchase or sell any products that originate from a group or a country which supports or engages in illegal, inhumane or terrorist activities.

Meet our team

Helen Haddow

Chief Executive Officer

Keith Gill

Membership Director

John Lunn

Retail Director

Lizzie McAuley


James Rice


Joe Walsh



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Sarah Layton

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W Bruford Ltd

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A Fattorini The Jeweller

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Robert Gatward Jewellers

"Introductions to key suppliers, and the opportunity to network with the best independent jewellery firms in the industry make Houlden membership invaluable."

"Access to the experienced Houlden staff is invaluable, and by being a Member I feel part of a bigger family. "

"Houlden provide the perfect mix of information, inspiration and buying opportunities."

Become a member

Click here to join Houlden

Become a supplier

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